LOYALTY PROGRAM TERMS AND CONDITIONS
Last updated: 30 September 2026
Program Overview
Welcome to PODIUM, Aid Station's loyalty program designed to reward our valued endurance athletes! Customers begin accruing eligible Loyalty Points when they create an Aid Station account. Points cannot be redeemed until the customer has joined the PODIUM Loyalty Program here.
The information published on the PODIUM Loyalty Program page, together with these Terms, forms the complete terms of the Loyalty Program.
Definitions
- Loyalty Program means the Aid Station PODIUM Loyalty Program.
- Member means a customer who has joined the Loyalty Program.
- Points means Loyalty Points earned under the Program.
- Reward means any benefit, discount, gift or offer that can be redeemed using Points or received through a membership tier.
- Eligible Purchase means a purchase that qualifies for Points under these Terms.
- Eligible Activities such as referrals, reviews, birthdays and other promotional activities published on the PODIUM Loyalty Program page here.
Program Changes
- Aid Station may amend this Loyalty Program from time to time where reasonably necessary for operational, legal or commercial reasons.
- Where a change materially reduces the value of rewards, earning rates or member benefits, we will provide at least 30 days' notice via email or our website wherever reasonably practicable.
- Minor administrative or typographical corrections may be made without notice where they do not materially affect members' rights or benefits.
- Members will have the opportunity to redeem existing points before material reductions take effect unless the change is required by law or is necessary to prevent fraud.
Eligibility
Membership is available to individuals with a valid Aid Station customer account. Businesses, organisations and wholesale customers are not eligible unless otherwise approved by Aid Station. Only one Loyalty account is permitted per person.
Earning Points
Members earn Loyalty Points on eligible purchases and eligible activities in accordance with the points structure published on the Aid Station website. Aid Station may update the points structure from time to time in accordance with the Program Changes section.
Current earning rates by tier are:
- Bronze: 3 points per $1 spent
- Silver: 4 points per $1 spent
- Gold: 5 points per $1 spent
Points are calculated on the final purchase value paid after discounts and promotional codes have been applied, including GST, but excluding shipping, shipping protection and gift cards.
Membership Tiers
| Tier | Spending (trailing 12 months) | Rate | Benefits |
|---|---|---|---|
| Bronze | Under $250 | 3 pts/$1 | Standard promotions |
| Silver | $250–$700 | 4 pts/$1 | Early sale access, new product preview |
| Gold | Over $700 | 5 pts/$1 | Free express shipping (AU only) |
Members who held Bronze, Silver or Gold status immediately before 30 September 2026 keep that status for 12 months regardless of the thresholds above; see Tier Review & Transition below.
Tier Review & Transition
From 30 September 2026, tier thresholds and points earning rates are updated as set out in the Membership Tiers table above.
Grandfather period: every member holding a tier as of 30 September 2026 keeps that tier for a full 12 months from that date, regardless of whether their spend meets the new thresholds. From 30 September 2027, tier status will be reviewed on trailing 12 month net spend measured against the new thresholds, with no further extensions.
Redemption Options
Members can redeem points directly on their Loyalty page for:
- 500 points = $5 credit (maximum 2,000 points per redemption)
From 30 September 2026, this is the only way to redeem points. The previous options to redeem points for 5% off orders over $150 or 10% off orders over $250 have been retired for new redemptions.
If you redeemed points for one of these discount codes before 30 September 2026, that code remains valid and can still be used, subject to its own normal expiry. This change only affects redemptions made from 30 September 2026 onward.
Expiry of Points
Each Loyalty Point is valid for 12 months from the date it is earned. Points expire individually, meaning each point has its own expiry date based on when it was awarded.
Earning additional points through future purchases does not extend or reset the expiry date of previously earned points. Any new points earned will have their own 12-month expiry period, calculated from the date those points are awarded.
Expired points cannot be reinstated or redeemed.
Returns & Refunds
If an order is cancelled, returned or refunded (in full or in part), any Loyalty Points earned from the refunded portion of that order will be reversed or deducted from your Loyalty account.
If those points have already been redeemed, Aid Station may deduct the equivalent points balance from future earnings or otherwise adjust your Loyalty Points balance accordingly.
Closing Your Loyalty Account
If your Loyalty membership is cancelled, terminated or otherwise closed for any reason, all unused Loyalty Points associated with your account will be forfeited immediately and cannot be reinstated or redeemed. Points cannot be transferred to another member.
Notice of Expiry
While we may send reminders before points expire, it is your responsibility to monitor your points balance and expiry dates. Failure to receive a reminder does not extend the validity of your points.
Tiers
Tier status is determined by your eligible spend over a rolling 12-month period. Tier status is assessed automatically on an ongoing basis. If your eligible spend no longer meets your current tier threshold, your membership will automatically move to the applicable tier.
Tier-unlock rewards (tier welcome gifts) are awarded once per customer, per tier, for the life of the account. They are not reissued if a member later re-qualifies for a tier they have previously held.
Rewards
Rewards, discounts, vouchers, mystery gifts and other Loyalty benefits are subject to availability and may be substituted, modified or withdrawn in accordance with these Terms.
Loyalty Points, rewards and benefits have no cash value, are not transferable and cannot be redeemed for cash unless required by law.
Errors
Aid Station may correct any technical, administrative or system error affecting Points, Rewards or Tier Status. This includes reversing Points or Rewards that have been incorrectly awarded, earned or redeemed contrary to these Terms.
Account Security
Members are responsible for maintaining the security of their Aid Station account. Aid Station is not responsible for unauthorised redemption of Rewards resulting from a Member's failure to keep their account credentials secure.
Suspending Accounts
Aid Station may suspend or terminate a membership where we reasonably believe:
- fraudulent activity has occurred;
- the program has been abused;
- false information has been provided; or
- these Terms have been materially breached.
Program misuse includes (without limitation):
- intentionally creating multiple accounts;
- manipulating referrals;
- exploiting system errors;
- attempting to earn points through fraudulent transactions; and
- returning products after redeeming associated rewards.
Where appropriate, members may contact our Customer Service team to request a review of the decision.
Privacy
Information collected through the Loyalty Program helps us administer rewards, personalise offers and improve customer experiences. Your information will be handled in accordance with our Privacy Policy available on our website.
Program Communications
By joining the Aid Station Loyalty Program, you agree to receive communications (email, SMS or other electronic communication channels associated with your account) relating to the administration of your membership, including updates to your points balance, tier status, points expiry reminders, reward redemptions and changes to the Loyalty Program. These service-related communications form part of your membership and may be sent regardless of your marketing communication preferences.
Your marketing preferences, including promotional emails and SMS, can be managed separately and do not affect your participation in the Loyalty Program.
Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the non-exclusive jurisdiction of the courts of Victoria.
Contact Information
For any questions or concerns regarding the PODIUM Loyalty Program, please contact our friendly Athlete Support team here.